Terms and Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to, and use of this site, are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Welcome to the Online Store within Okaloosagas.com provided through Okaloosa Gas District's (the "District" or Okaloosa Gas") alliance with nationally known distributor Tri-State Distributors, Inc. ("Tri-State") located in Ocala, Florida. Through this joint relationship we offer a large selection of natural and propane gas items at the very best prices. All merchandise or products offered are brand new.

Your purchase through Okaloosagas.com will be a direct transaction with Tri-State Distributors, Inc. The products offered through this site are managed and shipped from Tri-State Distributors. Okaloosa Gas District offers installation services for the majority of the products offered within our assigned territory within Northwest Florida. If the District does not offer installation services for a natural gas product selected, we have a referral network of qualified, licensed and insured businesses. The District does not install propane products, but can refer customers to businesses within its referral network that provide this service. All appliances purchased on this site should be installed by a licensed installation professional.

We take pride in our quality products and services. Our contact details are as follows:

Okaloosa Gas District
364 Valparaiso Parkway
Valparaiso, FL 32580

Tri-State Distributors, Inc.
2500 Hwy 17
Royston, GA 30662

For all ordering, payment, shipping, returns and warranty information please contact Tri-State Distributors, Inc. toll free at (800) 476-6164 or email TriStatesales@okaloosagas.com. Tri-State Distributors business hours are Monday through Friday, 8.00 a.m.-5.00 p.m. EST.

For customer service regarding product installation through Okaloosa Gas or through its qualified installer network please call (850) 729-4700 or e-mail eSales@okaloosagas.com. Okaloosa Gas District's business hours are Monday through Friday 8.00 a.m.-5.00 p.m. CST.

Item Information and Pricing:
Okaloosa Gas District and Tri-State Distributors, Inc. reserve the right to change item pricing or product information at any time. As a result, prices on our website may be inaccurate. If an item is ordered online through the Internet before the pricing is updated, the purchaser will be notified by e-mail and given the option to cancel or pay the price difference. Please note our reserved rights under the section "Typographical Errors."

In some instances, we may show a digital image that does not exactly match the product being purchased. The image provided is designed to illustrate what they product looks like. For example, an image may show natural gas logs in the 24- inch model, but other sizes are available, or the image may show a grill head attached to an additional cart, etc. In these instances, we will ship you the item you ordered, so please check the product information and specifications carefully before placing your order.

Payment Methods - All credit card transactions will be made to Tri-State Distributors, Inc. Tri-State Distributors accepts Visa® and MasterCard®. Credit card purchases will be charged when your order is processed.

Sales Tax - Tri-State Distributors, Inc. is located in Ocala, Florida, with its headquarters in Royston, GA. All sales tax will be calculated by using individual Florida County specific tax percentages. This will range between 6% and 7.5%. The County tax amount is subject to change at any time due to local government decisions.

Shipping Policies:
Tri-State Distributors offers free shipping on all orders over $249.00 in the State of Florida.

Standard Flat-Rate Shipping of $9.95 is offered on all orders under $249.00 in the State of Florida.

Tri-State is dedicated to shipping your order as soon as possible. Most items that are offered through this online store are in-stock items and will usually take between 7 to 14 business days to reach the delivery destination entered by the customer. Custom orders will take approximately 6 to 8 weeks for delivery.

Shipping Locations - Items purchased through Okaloosagas.com ship to addresses in the State of Florida only. Products typically ship from Tri-State Distributors, Inc. in Ocala, Florida.

All shipments, unless noted otherwise, are curbside shipments. All larger shipments that are shipped via a freight carrier will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, neither Okaloosa Gas District nor Tri-State Distributors, Inc. will be held responsible for any damages or theft that may occur during the delivery process. "Curbside Delivery" indicates delivery to the curb at your driveway's end, at the street, and does not include assistance with unloading, unpacking, set-up, or clean up. Extraordinary delivery requirements (caused by physical obstructions, insufficient space, winding roads, dirt or gravel roads, neighborhood restrictions etc.) may create additional shipping charges. If the shipping company is unable to make normal delivery to the address because of any of the aforementioned circumstances, it is the customer's responsibility to make alternate arrangements with the freight carrier to take receipt of the shipment.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items shipped using a freight carrier require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and will be subject to our regular return policies.

Tri-State uses UPS® or FedEx® for smaller product shipments, while larger items are shipped using third party freight businesses. We reserve the right to choose which freight business is selected to carry and deliver your shipment; however, we do not control the shipping companies (Individual freight businesses, UPS® or FedEx®). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot guarantee a delivery will occur on a certain day or time, and we can only approximate delivery times.

Refused Shipments - If you refuse a delivery, we will refund you the cost of the item, deducting all of the shipping costs (both inbound and outbound) associated with the order.

Checking your Order Shipment - Upon completion of your order, you will receive an e-mail confirmation from Tri-State Distributors, Inc. containing the details of your order. You will be sent a second e-mail confirming the shipment and tracking number of your package.

Cancelling an Order - If you wish to cancel your order prior to delivery, please contact Tri-State Distributors, Inc. immediately by calling 1-800-476-6164. Depending upon where the order is in the process, it may or may not be able to be cancelled. We will make our best effort to cancel if the order has not been shipped. If items have been shipped, the order may be returned following our standard return procedures. Please see our Returns Policy for further details on returning your product.

Delivery Inspection - Over 99 percent of deliveries have no external or internal damage, and are accepted, or signed for, without problem. For your protection, we ask that you please inspect your packages following these guidelines:

If you authorize the freight company to leave freight without a signature, Okaloosa Gas District nor Tri-State Distributors, Inc. will not be held liable for any damages or missing pieces. Leaving a note authorizing delivery without a signature is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

Step 1: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces received. If a pallet(s) or piece(s) is missing:

  • Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"
  • Call Tri-State Distributors at 1-800-476-6164 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

    Step 2: Inspect the packaging for external damage. If you notice exterior damage:

  • Open the box and inspect for concealed damage before signing the delivery receipt. If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call Tri-State Distributors immediately at 1-800-476-6164. (If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible).
  • Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing. Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

    Step 3: If there is no visible external damage, please sign for your freight.

    Step 4: Please inspect your items for concealed damage after the driver has left.

    IMPORTANT- Remember, you have 2 business days to call us at 1-800-476-6164 to report any damage on all shipments (UPS, FedEx, or Freight).

    Return Policy:
    30-Day "No Hassle" Returns - Tri-State Distributors, Inc. allows return of all new, unused and resalable items in their original packaging for a full refund on the product price only. Inbound and outbound shipping costs will not be refunded. Orders processed with discounted or free shipping will not have the initial shipping cost refunded. The customer will pay the return shipping cost. Do not return items to Okaloosa Gas District.

    If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible or uneconomical, then we will work with you to have the product replaced.

    If your return will be shipped to Tri-State Distributors via freight truck, Tri-State will require a photo before your return will be authorized. The photo is required in case there is damage to the item in transit to Tri-State Distributors. The returned item must be in the original box with all return documents inside. The product must be returned unused. Tri-State Distributors will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders processed with discounted or free shipping will not have the initial shipping cost refunded. The customer will pay the return shipping cost. It is the responsibility of the customer to return the product to Tri-State Distributors in the same new/ undamaged condition which it was received. Please insure your return, as any return product received damaged in shipping will not be eligible for a credit. Tri-State Distributors is not responsible for items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.

    How to Request a Return: For returns on items that are not damaged or defective, please call Tri-State Distributors at 1-800-476-6164 within 30 days of receipt of your merchandise. Please have your order number and the reason for your return ready. We will provide you with a Return Merchandise Authorization Number and instructions for returning the item to us. All returns MUST have a Return Merchandise Authorization (RMA) number. Credits for returns received without an RMA number will be significantly delayed. These items may also be refused by the receiving Tri-State Distributor warehouse. If so, they will be shipped back at the customer's expense.

    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Okaloosa Gas District and Tri-State Distributors. The collective work includes works that are licensed to Okaloosa Gas District. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order for products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Okaloosa Gas District and Tri-State Distributors, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    All trademarks, service marks and trade names for Okaloosa Gas District and Tri-State Distributors used in the site are trademarks or registered trademarks of the respective organizations.

    Warranty Disclaimer:
    All merchandise or products offered through the joint Okaloosa Gas District and Tri-State Distributors online store are brand new. All items are covered by the manufacturer's warranty. Copies of the warranty are available for those products. For warranty issues please call 1-800-476-6164.

    To the fullest extent permissible pursuant to applicable law, Okaloosa Gas District and Tri-State Distributors, Inc. disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

    Okaloosa Gas District and Tri-State Distributors, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

    Okaloosa Gas District and Tri-State Distributors, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

    Limitation of Liability:
    Okaloosa Gas District and Tri-State Distributors, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Okaloosa Gas District or Tri-State Distributors, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Any natural gas or propane product should be installed by experienced and properly licensed professionals. By agreeing to the terms and conditions, you have agreed to not hold Okaloosa Gas District and Tri-State Distributors liable for any improper installation or service action by unlicensed and/or unqualified individuals.

    Typographical Errors:
    In the event that a product is mistakenly listed at an incorrect price, Okaloosa Gas District and Tri-State Distributors, Inc., reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Okaloosa Gas District and Tri-State Distributors, Inc., reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tri-State Distributors, Inc., shall issue a credit to your credit card account in the amount of the incorrect price.

    Term; Termination:
    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Okaloosa Gas District or Tri-State Distributors, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

    Okaloosa Gas District and Tri-State Distributors, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided through the online store.

    Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Okaloosa Gas District and Tri-State Distributors, Inc. products) shall be in the state or federal courts located in Okaloosa County, Florida, for Okaloosa Gas District or Marion County, Florida, for Tri-State Distributors. Inc. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products from Tri-State Distributors) must be commenced within one (1) year after the claim or cause of action arises. Failure by Okaloosa Gas District or Tri-State Distributors, Inc. to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Okaloosa Gas District and Tri-State Distributors, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

    Use of Site:
    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Okaloosa Gas District or Tri-State Distributors Inc. employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    Participation Disclaimer:
    Okaloosa Gas District and Tri-State Distributors, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Okaloosa Gas District and Tri-State Distributors, Inc., are merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Okaloosa Gas District and Tri-State Distributors, Inc., reserve the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Okaloosa Gas District and Tri-State Distributors, Inc. in their sole discretion.

    You agree to indemnify, defend, and hold harmless Okaloosa Gas District and Tri-State Distributors, Inc., their officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

    Third-Party Links: In an attempt to provide increased value to our visitors, Okaloosa Gas District and Tri-State Distributors, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Okaloosa Gas District or Tri-State Distributors, Inc. , neither Okaloosa Gas District or Tri-State Distributors, Inc. has control over these linked sites, all of which have separate privacy and data collection practices, independent of Okaloosa Gas District and Tri-State Distributors, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Okaloosa Gas District and Tri-State Distributors, Inc. seeks to protect the integrity of the joint web site and the links placed upon it and therefore requests any feedback on not only the joint site, but for sites it links to as well (including if a specific link does not work).

    Privacy Policy:
    The online store within Okaloosagas.com is hosted by Volusion®. The third party, Voulsion® hosts the store pages, ordering system, and the order data. Okaloosa Gas District and Tri-State Distributors, Inc. will never sell or trade any customer or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline. The procedures and software tools to protect your information is described under the section "Security." The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to reach you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes. By using our site, you consent to our privacy policy. This online privacy policy applies only to information collected through our website and not to information collected offline.

    Information Collected:

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

    Use of Collected Information:
    We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive e-mail newsletters or promotional e-mail notices, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from either Okaloosa Gas District or Tri-State Distributors, Inc., please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below or the instructions in the e-mail notice to opt out. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and "members-only" content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from either Okaloosa Gas District or Tri-State Distributors, Inc.

    Protection of Personal Information:
    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. The section on "Security" addresses protection of data further.

    Use of "Cookies":
    Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow them) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

    Disclosure of Information to Outside Parties:
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Okaloosa Gas District. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Opt-out, Removal or Modification of Information Provided:
    To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

    Changes to Privacy Policy:
    If Okaloosa Gas District or Tri-State Distributors, Inc., decides to change this privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 17, 2014.

    Questions and Feedback on Privacy:
    We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

    We understand and share your concern about security and privacy. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.

    The Okaloosagas.com Online Store is hosted by Volusion® on its secure servers, and our orders are processed using their shopping cart. Our check¬out process uses industry standard SSL (Secure Socket Layer) technology to encrypt and scramble all personal information includ¬ing your name, address, and credit card information so that it may not be read by others as it travels over the Internet. During an online transaction, an SSL Certificate turns sensitive data into secure code. A web browser then checks the SSL Certificate to en¬sure that the website is legitimate. Once verified, the browser and server communicate to process the encoded information.

    Volusion® is fully PCI/CISP certified, meaning that they exceed industry standards in solidifying hardware and hosting facilities. The online store has passed inspection from an independent auditor who performs on-site assessments and they complete a rigorous screening process to remain on Visa's certification list. For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the "Bill To" address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card. E-mail is not encrypted so please do not transmit your credit card number via e-mail.